Refunds

Our Refund Promise

If your order isn’t up to scratch, maybe it’s not what you expected or it didn’t arrive in top shape. We’ve got you covered.

• What You Get: A full refund, no hassle.
• Timeframe: Let us know within 2 days of delivery.
• How It Happens: We’ll return every penny to your original payment method, fast.

No fine print, no excuses, just our word that your satisfaction comes first.

Why We Stand Behind Every Bite

We handpick every item at HeirloomFoods, checking it with care to ensure it meets our standards: If something slips through that doesn’t live up to this, or doesn’t delight you, we’re not okay with that. We’ll fix it, plain and simple.

How to Reach Out

Need a refund? It’s quick and easy:

• Email: Drop us a email at Sales@heirloomfoods.co.za.
• Contact Form: Use our contact form, write a brief message about the issue and we will get in touch with you directly.
• Response Time: We’ll get back to you within 24 hours to sort everything out.

We’re not just selling food; we’re sharing something we love. If it doesn’t feel that way to you, we’ll make it right, because at HeirloomFoods, your trust is what keeps us going.